Shipping policy

 

Order Processing & Cutoff Times

We move fast, but we have strict carrier cutoffs.

  • The 12:00 PM Rule: For your order to ship out the same day, it must be placed before 12:00 PM EST on a business day (Monday–Friday).

  • After 12:00 PM: Any order placed after 12:00 PM will be processed and shipped the following business day.

  • Weekends: Orders placed on Saturday or Sunday will ship on Monday.

 

Shipping Rates & Estimates

We offer three shipping speeds to meet your needs:

  • Free/Standard Shipping: Arrives in 5-7 business days. Please note that orders shipping to the West Coast typically take the full 7 business days to arrive.

  • 2 Business Day Shipping: Arrives in 2 business days after the order ships.

  • 1 Business Day Shipping: Arrives in 1 business day after the order ships.

Important Note on Expedited Shipping (1 & 2 Day)

  • Please remember that the "1 Day" or "2 Day" timer starts when the package leaves our facility, not the moment you place the order.
  •  Example:

If you choose 1 Business Day Shipping at 1:00 PM on Monday (past our cutoff):

Ships: Tuesday

Arrives: Wednesday

If you need your order for a specific event, we recommend ordering early!

 

Shipping Restrictions

  • P.O. Boxes: We cannot ship to P.O. Boxes. Please provide a valid physical address.

  • International Shipping: Currently, we ship to the United States & Canada. If you live in another country and are interested in ordering, please email us at hello@zeroecaviar.com—we may be able to arrange a special shipment for you!

Lost or Stolen Packages

As stated in our Refund Policy, Zeroe Caviar is not liable for packages damaged or lost during shipping once the carrier marks them as "Delivered." If your package is lost in transit (not marked delivered), please contact us at hello@zeroecaviar.com so we can assist you with filing a claim.

 

Carrier Delays & Guarantees

We work hard to get your order to you as quickly as possible. However, Zeroe Caviar is not responsible for shipping delays caused by the carrier (e.g., weather, high volume, or mechanical failure).

  • Standard/Free Shipping: Delivery dates are estimates and are not guaranteed. We do not offer refunds for delayed standard shipments.

  • Expedited Shipping: If you paid for "1 Business Day" or "2 Business Day" shipping and the carrier misses their guaranteed delivery date, please contact us so we can file a claim on your behalf.